Mental Health and Behavioral Health

More reliable support around every patient interaction.

Keep scheduling, intake, patient communication, referrals, authorizations, and follow-up moving—without adding more pressure to your clinical team.

Find the Right SupportFlexible, month-to-month support
Where pressure builds

Small administrative delays can disrupt continuity of care.

Mental and behavioral health practices depend on timely communication, organized documentation, and dependable follow-through. When teams are stretched thin, patients feel the gaps.

01 / ACCESS

Scheduling demand grows.

New-patient inquiries, psychiatric evaluations, therapy appointments, recurring visits, confirmations, and wait-list management compete for limited staff time.

02 / COORDINATION

Follow-up becomes fragmented.

Referral packets, consent forms, releases of information, screening forms, outside records, and payer requirements can stall when ownership is unclear.

03 / CONTINUITY

Patients feel the delay.

Missed callbacks and incomplete administrative follow-through can create frustration around already-sensitive care.

How Core can help

Administrative support designed around your practice workflow.

A Core Virtual Medical Assistant can take ownership of repeatable nonclinical work while following your systems, escalation rules, and communication standards.

01
Scheduling and confirmationsPsychiatric evaluations, therapy and medication-management appointments, recurring visits, reminders, rescheduling, and wait-list follow-through.
02
Intake coordinationIntake packets, consent and telehealth forms, releases of information, practice-approved screening forms, insurance documents, and chart-readiness checks.
03
Patient communicationRoutine calls, portal and inbox support, referral-status messages, appointment reminders, and approved nonclinical responses using practice scripts.
04
Referrals and authorizationsBehavioral-health benefit verification, authorization status follow-up, referral coordination, records requests, and payer documentation tracking.
05
Records and follow-upRelease-of-information requests, outside-provider records, missed-appointment outreach, recall lists, referral-loop closure, and follow-up task tracking.
06
Revenue-cycle administrationBehavioral-health eligibility and benefits, claim-status follow-up, denial task routing, payment posting, and other approved revenue-cycle workflows.
Clear scope: Core supports administrative workflows. Clinical decisions, crisis response, diagnosis, treatment, and licensed care remain with your clinicians and established practice protocols.
Why Core

Healthcare support, built with healthcare in mind.

Clinician-founded perspective

Core was founded by a clinician who understands how administrative barriers can affect timely patient care.

Thoughtful candidate matching

We learn your systems, responsibilities, communication expectations, and patient flow before identifying candidates.

Guided onboarding and ongoing support

We stay involved as your assistant learns your workflow and your needs change.

Time to care

Give your team more time to focus on patients.

Tell us where administrative work is taking up your team’s time. We’ll help identify the right level of virtual support.

Find the Right Support