Remote Healthcare & Medical Support
Types of Virtual Medical Assistant for Your Practice
Core Care Admin
General Virtual Medical Assistant
They handle the administrative part of your medical practice. They have a medical background which makes them ideal for managing patient intake. Also, they ensure that every question from your patient is answered on time. Moreover, GVMAs can also organize your clinic's calendar and schedule check-ups under your service.
Core Care Admin
Medical Receptionist / Dental Receptionist
They serve as the initial point of contact for your patients. They create the initial impression of your clinic by promptly answering questions and scheduling appointments. More specifically, they provide information about your clinic's services and procedures. In addition, they prepare patient charts and other documents so the check-up can run smoothly.
Core Care Admin
Telehealth Support Assistant
These kinds of VMAs specifically support medical practitioners with telehealth practice. They make sure that all patient appointment, as well as their follow-up, are properly booked with no overlaps. They may also perform the preliminary patient exam. Further, to ensure that the physician meets no hassle, telehealth support assistants prepare and update all the necessary patient information before a patient check-up.
Core Care Admin
Medical Transcriptionists
VMAs who serve as medical transcriptionists prepare and organize written reports by listening to audio recordings of healthcare professionals. This may include consultations, meetings, or check-ups. They also review and edit every transcription before submission to ensure the report's accuracy.
Core Care Support
Patient Care Coordinator
Patient care coordinators focus on taking in patients, performing preliminary tests, and administering aftercare. They also record the patient's medical history and update their EHRs. Finally, they ensure that patients receive their prescriptions or remember follow-up appointments.
Core Care Support
Telephone Triage Assistant
VMAs who are assigned to man the telephone generally attend to patient concerns. It may comprise queries regarding the clinic's schedule, services, or treatment programs. Before the patient check-up, they encode their data, insurance details, and other relevant details.
Core Care Support
Remote Patient Monitoring Assistant
After a check-up or procedure, VMAs who serve as remote patient monitoring assistants will check the patient's condition. Doctors who will benefit from this kind of VMA are those who focus on treating elderly patients, those with chronic illnesses, or those with contagious diseases. They'll ensure that the patient is correctly taking their medication or following the doctor's other post-check-up orders.
Core Care Support
Live Virtual Scribe
This type of VMA accomplishes documentation of patient care for a variety of healthcare providers. They safeguard the accuracy of the doctor-patient interaction by taking notes during the check-up.
Core Revenue Support
Medical Biller / Dental Biller
Virtual Medical Billers prepare, review, and transmit claims using the physician's choice of billing software. To secure revenue generation, the biller inspects the accuracy and completeness of patient information for insurance claims. Billers also follow up on unpaid payments during a billing timeframe.
Core Revenue Support
Medical Coder / Dental Coder
VMAs assigned to be coders spend their work on patient records to extract therefrom medical diagnoses and procedures to translate them into diagnosis codes, procedure codes, and other relevant information. Insurance companies will then use these codes to process claims.
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